Shipping policy
Shipping Policy
AmeriDoor International LLC — Effective July 2026
This Shipping Policy governs the shipment and delivery of all products purchased from AmeriDoor International LLC ("AmeriDoor," "we," "us"). By placing an order, you ("Customer") acknowledge and agree to the terms set forth below. This policy should be read in conjunction with our Terms of Service, Return and Refund Policy, and Pickup Policy.
1. Service Area
AmeriDoor ships to commercial and residential addresses within the forty-eight (48) contiguous United States. We do not currently ship to Alaska, Hawaii, U.S. territories, or international destinations. Orders placed for delivery outside our service area will be cancelled and refunded in full.
2. Order Processing & Lead Times
Standard catalog items — including cooler doors, freezer doors, display entry doors, shelving systems, and walk-in cooler panels — are processed and released to the carrier within two (2) business days of payment verification, subject to product availability.
Complete walk-in coolers and built-to-order systems are manufactured to the Customer's specifications and may require up to six (6) weeks from order confirmation to arrive at the Customer's location. Your AmeriDoor representative will provide a projected production and delivery schedule at the time of order.
Business days are Monday through Friday, excluding federal holidays. Orders placed after business hours, on weekends, or on holidays begin processing the next business day.
3. Transit Times by Shipping Zone
All shipments originate from our Southern fulfillment center in northern Georgia. Estimated transit times for standard catalog items, following carrier pickup, are as follows:
| Zone | Region | Estimated Transit Time |
|---|---|---|
| Zone 1 | Southeast (AL, FL, GA, KY, MS, NC, SC, TN) | 1–2 business days |
| Zone 2 | Central (AR, IL, IN, KS, LA, MI, MO, NM, OH, OK, TX, VA, WV) | 2–5 business days |
| Zone 3 | West, Plains & Northeast (AZ, CA, CO, CT, DE, IA, ID, MA, MD, ME, MN, MT, ND, NE, NH, NJ, NV, NY, OR, PA, RI, SD, UT, VT, WA, WI, WY) | 5–10 business days |
Transit times are estimates only and are not guaranteed. Transit begins upon carrier pickup, not upon order placement, and does not include the processing period described in Section 2. AmeriDoor is not liable for carrier delays arising from weather, road conditions, carrier capacity, or other circumstances beyond our reasonable control. Complete walk-in cooler systems ship on extended freight schedules as described in Section 2 and are not subject to the zone transit table above.
4. Shipping Charges
Shipping charges are calculated at checkout based on the delivery address provided by the Customer. Freight is computed along the best available driving route from our fulfillment center to the delivery address. The rate presented at checkout is the rate charged; no additional standard freight charges will apply absent a change in delivery address, refused delivery, or accessorial services requested by the Customer after booking.
Customer is responsible for providing a complete and accurate delivery address, including any access restrictions, at the time of order. Address changes after carrier tender may result in carrier reconsignment fees, which will be passed through to the Customer at cost.
5. Delivery Method & Customer Responsibilities
Your order will be delivered curbside on a flatbed trailer or large van with trailer. Commercial refrigeration equipment ships via freight carrier and is not a parcel delivery.
The Customer is in charge of:
✔️ Ensuring the delivery location is accessible to a large commercial vehicle (tractor-trailer or equivalent). Sites with limited access — narrow streets, low overhead clearance, gated entries, or restricted delivery windows — must be disclosed at the time of order;
✔️ Being present, or having an authorized representative present, to receive the shipment at the scheduled delivery time;
✔️ Removing the order from the truck;
✔️ Getting items into your place of choice; and
✔️ Making sure your order is complete, damage free, and to your liking before signing the delivery receipt.
Drivers are not obligated to assist with unloading, and inside delivery, liftgate service, and placement services are not included. Failed delivery attempts attributable to Customer unavailability or undisclosed site restrictions may result in redelivery and/or storage fees assessed by the carrier, which will be the Customer's responsibility.
6. Inspection Upon Delivery; Freight Damage
Please make sure to note any damages or discrepancies on the delivery receipt before your delivery driver leaves. A signed, clear delivery receipt constitutes acknowledgment that the shipment was received complete and in good condition, and may limit the Customer's ability to pursue a freight claim.
If visible damage is present, note it in detail on the delivery receipt, photograph the shipment as received (including packaging and pallet), and contact AmeriDoor at info@ameridoorintl.com or (844) 993-2607 within one (1) business day. In cases of severe damage, the Customer may refuse the delivery; refused shipments must be documented on the delivery receipt with the reason for refusal.
Concealed damage discovered after delivery must be reported to AmeriDoor within two (2) business days of receipt, with photographs of the item and all original packaging. Do not discard packaging or pallets until the equipment has been fully inspected. Claims reported outside these windows may be denied by the carrier and are not the responsibility of AmeriDoor.
7. Title & Risk of Loss
Title to products and risk of loss pass to the Customer upon our delivery of the shipment to the carrier (F.O.B. Origin, Freight Prepaid and Charged). AmeriDoor will, as a courtesy, assist the Customer in preparing and pursuing freight claims for shipments damaged in transit, provided the inspection and reporting requirements of Section 6 have been satisfied.
8. Contact
Questions regarding this policy or the status of a shipment may be directed to:
AmeriDoor International LLC 7777 Bonhomme Ave, Suite 1800, Clayton, MO 63105 Phone: (844) 993-2607 · Email: info@ameridoorintl.com Monday–Friday, 9:00 AM–5:00 PM (CT)
AmeriDoor International reserves the right to amend this Shipping Policy at any time. The policy in effect at the time of order placement governs that order.