Refund policy

Return Policy

Accepts Returns: Yes
Return Window: 30 days from delivery date
Return Method: By mail
Item Condition: Must be new, unused, with tags, and in original packaging
Restocking Fee: 5% of product value
Return Reasons and Fees: No fee for remorse or defective items

How to Return Commercial Refrigeration Equipment

You have 30 days from the delivery date to return your commercial refrigeration equipment for a refund. To initiate a return, please contact us at info@ameridoorintl.com. Returns should be sent to:
AMERIDOOR INTERNATIONAL LLC
7777 Bonhomme Avenue, Suite 1800
Clayton, MO 63105
United States

We will provide you with a return shipping label and detailed instructions once your return request is approved. Items returned without prior authorization will not be accepted.

Damages and Issues

Inspect your commercial refrigeration equipment upon receipt. If you find the item is defective, damaged, or incorrect, please contact us immediately so we can resolve the issue.

Non-Returnable Items

We cannot accept returns for opened items, custom-built products (e.g., specially ordered or personalized items), used items, or items damaged by customers. Additionally, any assembled evaporator fan or condensing unit ran with refrigerant cannot be returned. Contact us with any questions about specific items.

Exchanges

For a different commercial refrigeration item, we recommend returning your current purchase and placing a new order once the return is processed.

Refunds

Once we receive and inspect your commercial refrigeration equipment return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to complete the refund.

If more than 15 business days pass after return approval without receiving your refund, please contact us at info@ameridoorintl.com.